Shipping & Return
Shipping Policy
We currently offer shipping within the United States only. We provide complimentary standard shipping to all areas within the United States.
Please note the following details regarding our shipping policy:
- Shipping Fee: Free (Complimentary standard shipping)
- Delivery Time: 2 - 5 business days
Please be aware that delivery times may vary depending on the specific location within the United States.
If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at hello@zensagehome.com. We're here to help!
Return Policy
We want you to be completely satisfied with your purchase from our bedding product store. If you have a change of mind, we offer returns within 30 days of the purchase date. To be eligible for a return, please ensure that the items meet the following criteria:
- Original Condition: The items must be in their original condition, with all tags attached, unused, unwashed, and in the original packaging.
To initiate a return, please send us an email at hello@zensagehome.com with the following details:
- Order number
- Item(s) to be returned
- Reason for the return
Once we receive your email, our customer support team will guide you through the return process.
Please note the following important points:
- Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
- Refunds or Exchanges: We are happy to provide a refund or exchange for eligible items. If you opt for a refund, the original payment method used during the purchase will be credited. In the case of an exchange, we will ship the replacement item once we receive the returned item and verify its eligibility.
- Environmental Considerations: As a company committed to sustainability, we encourage conscious purchasing and mindful returns. Before initiating a return, we kindly request that you consider the environmental impact of your decision, including the waste and carbon emissions associated with the return process. Our goal is to minimize our carbon footprint, so any items returned in unused condition will be restocked and offered to new customers.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at hello@zensagehome.com. We're here to help!
